Wednesday, April 3, 2013
Foundry Miniatures - Customer Service
Ok guys, I was going to post yet another one of my survivors today but instead I have to share something that happened this morning that quite truly stunned me!
As many of you guys know, it was my birthday on March 1st, and as a result of my loved ones not knowing what to get me, I mainly received cash to eventually spend on miniatures. So on the 19th I finally got round to getting the wife to order me some, and thus decided to finally try out Foundry miniatures. I ordered both sets of street cops from their “Street Violence” range, and after two weeks of waiting, it seemed quite obvious that Royal Mail had again lost another parcel of mine!
So being as yesterday was two weeks to the day, my wife decided to give Foundry a call and explain the situation. After a brief and seemingly pleasant conversation from what I over heard, she told me that they were sending some more out to us and I should expect them by the end of the week. Being as that was about 1pm yesterday, imagine my surprise when this morning, a little white box with “Foundry Fantasy” stamped across it came through the door!
As you can see from the picture above, not only did I receive my minis within 24 hours, enclosed also was a note which reads:
Sorry for the delay, here are your cops.
Enjoy the free Yardie too.
Now the lost parcel was in no way any fault on Foundry Miniatures part, so I was truly amazed at receiving both the note and a totally unexpected extra miniature free with my cops!
Even though this may never be read by Alex at Foundry Miniatures, all I can say is thank you to yourself and your company for the wonderful service I’ve received.
So far I’ve only cleaned the figures up and stuck some bases on, but my first impressions of the miniatures are good, and so far I really like them. I will probably go into some detail on them in another post once I’ve painted them up, but today I just wanted to share my little story and give credit where credits due, as based on the service I received, I cannot recommend them highly enough.
Finally here’s a link to their web store:http://www.foundryfantasy.com/